We Don't Just Sell.
We Partner for Life.
From selecting the right equipment to keeping it running decades later — SUNREX service teams are with you at every stage of your project lifecycle.
Three Service Phases, One Dedicated Partner
SUNREX service is organized around how a project actually runs — from first enquiry through commissioning and into long-term operation.
Pre-Sales Consultation
Solution matching, equipment recommendation, process flow design, and feasibility review before you commit to a purchase.
- Material analysis and crushing route selection
- Capacity and configuration matching
- Process flow and layout suggestions
- Budget and ROI guidance
In-Sales Project Management
Order tracking, production scheduling, quality control, shipping coordination, and on-site installation commissioning.
- Dedicated project manager from order to delivery
- Production progress updates and quality inspection
- International shipping and customs documentation
- On-site installation guidance and commissioning
After-Sales Support
Spare parts supply, operator training, remote diagnostics, planned maintenance kits, and ongoing technical support.
- Global spare parts supply with fast dispatch
- Operator training at commissioning or at your site
- Remote diagnostics and technical consultation
- Planned maintenance kits and wear parts supply
Service Network Across 30+ Countries
SUNREX equipment is supported by a growing network of service agents, spare parts warehouses, and technical partners worldwide.
Asia Pacific
Shanghai headquarters with regional agents in Southeast Asia, South Asia, and East Asia.
Middle East & Africa
Service agents covering GCC markets, Egypt, South Africa, and East African mining corridors.
Latin America
Coverage across Andean mining countries, Brazil, and Central American markets.
Europe & CIS
Emerging service network in Eastern Europe, Central Asia, and established European spare parts logistics.
How to Reach Our Service Team
Fastest channel for urgent technical questions, spare parts enquiries, and remote diagnostics support.
Chat on WhatsAppBest for detailed technical specifications, quotation requests, and formal project correspondence.
Send EmailPhone
Direct line to our Shanghai headquarters. Available Mon–Fri, 9:00–18:00 CST (UTC+8).
+86 138 1604 866012-Month Warranty on Every SUNREX Plant
Every new SUNREX mobile crushing plant is covered by a 12-month warranty on the main machine structure from the date of commissioning, or 18 months from shipment date — whichever comes first.
Key wear parts such as jaw plates, mantles, concaves, and screen meshes are excluded from the main warranty as these are consumable items. However, SUNREX maintains a comprehensive spare parts inventory and offers recommended spare parts kits with every new plant order.
See FAQReady to Start Your Project?
Talk to our sales or service team and get the right equipment and support package for your specific job.